After-Sales Support
Online Maintenance Assistance
We fully understand that equipment downtime can have a cascading impact on your entire production line. As soon as you notice an abnormality, simply contact our customer service. Our technical support team will intervene immediately to diagnose the fault online. If the problem cannot be resolved remotely, we will dispatch a senior field engineer as quickly as possible, bringing the necessary parts and tools to carry out repairs. We are committed to minimizing equipment downtime with the shortest response time and professional service, ensuring your production line returns to normal operation swiftly.
Installation, Commissioning, and Equipment Training
Our installation and commissioning services cover the entire process from equipment placement, structural alignment, electrical connection, program loading, to system integration testing. On-site engineers personally perform all connections and optimization work, supported by round‑the‑clock remote assistance for accurate diagnosis of potential issues. This ensures that as soon as the equipment is started, it operates in a stable and efficient state, putting your production system into use with minimal lead time, improving utilization, and reducing start‑up risks.
Machine Tool Installation and Commissioning
Our engineering team will be on site for commissioning, and with round‑the‑clock remote support, we respond quickly to your technical needs. This ensures that once the equipment is powered on, it enters a stable operating state, minimizing downtime, maximizing utilization, and enabling your production to start smoothly as early as possible.
System Operation Guidance – Through systematic training, operators will master the interface layout, menu logic, and application methods of various functions of the NOVICK control system.
Equipment Operation Skills Training – Helps operators become proficient in the basic operating procedures, safety regulations, and fundamental methods of daily inspection and troubleshooting of the machine tool.
Machine Tool Application Training
System Operation Guidance – Through systematic training, operators will master the interface layout, menu logic, and application methods of various functions of the NOVICK control system.
Equipment Operation Skills Training – Helps operators become proficient in the basic operating procedures, safety regulations, and fundamental methods of daily inspection and troubleshooting of the machine tool.
Maintenance Teaching – Explains key maintenance points, scheduled inspection procedures, and precautions during training to ensure long‑term stable operation of the equipment.
Routine Maintenance and Equipment Relocation
To ensure your equipment always operates at its best, we provide professional periodic maintenance services — from lubrication and calibration to system checks — minimizing the risk of failures and unplanned downtime. At the same time, when you need to change your production layout, expand capacity, or relocate your factory, we also offer professional equipment relocation services to ensure damage‑free transfer and rapid restoration to optimal operating status at the new site. Whether for daily maintenance or equipment relocation, our goal remains the same: to safeguard your production continuity with minimal disruption and maximize the service life of your equipment.
Function Upgrade and Solution Retrofit
We offer operating system upgrade services to help your equipment transition from traditional operation to intelligent control. Newer system versions typically feature a more user‑friendly interface, faster response logic, and a more intuitive functional layout, making it easier for operators to learn and reducing the risk of misoperation. Through deep optimization of the operating system and retrofit of machining solutions, you can not only achieve a smoother operating experience and higher safety standards, but also effectively unlock the potential of your equipment, reduce unplanned downtime, and extend the equipment lifecycle — all while achieving a dual leap in efficiency and reliability with minimal investment.
Room 501, 5th Floor, East Zone, Tower B, Building 2, Longsheng Plaza, No. A5 Rongchang East Street, Beijing Economic-Technological Development Area, Beijing, China
